Shipping & Delivery Policy

Shipping & Delivery Policy — Elaine Hart London

At Elaine Hart London we make every effort to ensure your order arrives quickly, safely and without error. Below you will find all the details regarding our shipping and delivery.

1. Processing Time

All orders are processed within 1–3 working days.
After dispatch you will receive a confirmation email with a tracking number (Track & Trace), allowing you to monitor the status of your shipment at any time.

2. Delivery Time

The estimated delivery time is 7–14 working days from the date of dispatch.
During peak periods or due to circumstances outside our control (such as customs procedures or public holidays), slight delays may occur. Elaine Hart London shall not be held liable for such delays.
Delivery times are estimates only and do not constitute a guaranteed delivery date. Under the Consumer Rights Act 2015, if no delivery date is agreed, we are required to deliver within 30 days — however we aim to deliver well within this timeframe.

3. Shipping Method & Origin

All orders are shipped directly from our supplier and dispatched internationally.
We work with trusted logistics partners to ensure safe and tracked delivery to the UK.
All shipments are fully tracked from dispatch to delivery.

Please note: We do not disclose the country of origin of our shipments on our product pages. Any customs duties or import taxes that may apply are the sole responsibility of the customer. However, for orders delivered within the UK under the value of £135, no import duties are applicable under current HMRC regulations.

4. Delivery Costs

Delivery costs are displayed at the time of placing your order and depend on weight, destination and selected shipping method.
We offer free delivery on all orders, as indicated on our website. This is subject to change and any applicable promotions will be clearly displayed at checkout.

5. Delivery Liability

Once the tracking status confirms that a parcel has been delivered to the address provided by the customer, responsibility for the parcel passes to the customer.
Elaine Hart London cannot be held responsible for parcels that are lost, stolen or damaged after confirmed delivery.
Please ensure your delivery address is accurate before confirming your order. Address errors must be reported within 24 hours of placing your order. We cannot guarantee amendments after this point.
In the event of a genuinely lost parcel (where tracking does not confirm delivery), please contact us and we will investigate with our logistics partner. Resolution may take up to 14 working days.

6. Contact

For any questions regarding shipping or delivery, please contact our customer service team:
📧 info@elainehartlondon.com
Mon — Fri: 09:00 – 18:00 | Sat — Sun: 10:00 – 17:00